Please read carefully our Terms of Business which governs your use of our Web Site. By using this Site and placing an order, you are agreeing to them. If you do not agree then you should not use this site or order through it.
Copyright & Trademark
This Site is owned and operated by Boutique Baby. The material contained on this Web Site, including all design, text, graphics, selection and arrangement of content and all other information on this Site are copyright of or its licensees, content providers or technology providers. All rights reserved.
Permission is granted to copy, print and distribute in hard copy sections of this Boutique Baby website for the purpose of browsing and shopping or for placing an order with Boutique Baby. Any unauthorised use of the material on this site without the prior permission of Boutique Baby may violate copyright, trademark and other applicable laws.
Boutique Baby endeavour to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologise if erroneous information is reflected in merchandise price or item availability or product description. We try to ensure that all pricing on this website is accurate, but occasionally an error may occur and goods may be incorrectly priced. If we discover that a pricing error has been made, we reserve the right to suspend your order and contact you to ask whether you wish to continue with the order at the correct price. We will not be obliged to supply any goods at the incorrect price. We present our content ‘as is’ and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.
Due to the unpredictability of technology and the online environment, Boutique Baby does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction. As a visitor to, and user of this website, you must assume full responsibility for any costs associated with the servicing of equipment employed in connection with your use of our site. In effect, you agree that your access will be subject to these terms and conditions and that such access is undertaken at your own risk. Boutique Baby shall not be liable for damages or losses of any kind which you may incur from your use of or inability to access this site.
Third Party Links
To provide a greater range of goods and services, we provide links to other websites or resources for you to access if you so wish. You acknowledge and agree that, as you have chosen to click on the link, Boutique Baby is not liable in respect of the use of these websites or resources.
If you use the website, it is your responsibility to ensure the confidentiality of your use or your account and password and that no unauthorised persons have access to them. You agree to accept responsibility for all activities that occur under your account or password. You should let us know immediately if you believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
Please ensure that your personal details are up-to-date and inform us immediately of any changes to the information that you provided when registering.
Boutique Baby reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, you will be refunded.
Events Beyond our Reasonable Control
Boutique Baby will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
We present our content ‘as is’ and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.
Pricing and Availability
Boutique Baby are not currently VAT registered. All prices quoted include VAT already paid by us at the time of our purchase of the goods from wholesalers.
Once your order has been placed you will receive an email to confirm we have received your order. This confirmation e-mail is a confirmation we have received your order and not a guarantee of stock availability. If we are unable to fulfil your order, you will be contacted and your card will be refunded.
Boutique Baby aims to satisfy the requirements of all of our customers as efficiently as we can, but we realise that at times things may go wrong. When they do we will put them right as soon as possible. If you have a complaint please email us. Your complaint will be handled confidentially and we will acknowledge your correspondence within 5 working days. At that time we will advise you how long it will take to resolve your complaint and we will give you a contact name and telephone number of the person handling your complaint. We will keep you informed throughout the process.
We reserve the right to alter specifications without prior notice. All specifications are approximate and are only given as a guide.
Where possible, age guidance and age suitability of toys is provided, in line with manufacturer recommendations. Be aware these are guide lines and where any doubt arises you are responsible for exercising your own judgement as to suitability of a product for the particular individual or group of individuals and circumstances.
Boutique Baby will charge your account for payment as your order is received. The purchase area of our website is secure; this means that we use industry standard SSL (secure sockets layer) technology to allow for the encryption of all sensitive information such as your name, address and especially your credit card details.
Boutique Baby accepts all major credit/debit cards (except American Express) for payment via Paypal. If your credit card is rejected by our online payment processing system, please double-check that all the details you entered on the website were correct. Your name and address details must match the card-holder address details held by your card issuer. If the problem persists, please contact your credit card provider.
Payment may also be made via direct internet banking. Stirling cheques will also be accepted, but good will not be dispatched until funds are cleared.
Gift Vouchers will be dispatched via email, within 2 days of ordering or sooner.
Gift Vouchers will be valid for 1 calendar year from the date of purchase.
Gift vouchers may not be redeemed for cash in any circumstances. Vouchers are not sold on a sale or return basis and no return will be permitted unless it can be demonstrated that Boutique Baby has been in error in fulfilling the customer’s order.
Acceptance of order
Contracts in respect of the products supplied by us to you only exist when your order has been accepted by us. For the avoidance of doubt, receipt of an order via our website does not indicate acceptance of an order. “By completing and submitting the electronic order form you are making an offer to purchase goods which, if accepted by us, will result in a binding contract.” The contract shall be deemed to have been concluded in the United Kingdom and shall be governed by the laws of England and shall be legally binding.
Boutique Baby tries to hold stock of all the items on our site with the odd exception. In some cases the items you have ordered may not be in stock, in this case we will give you an option to cancel your order or wait for it to come back into stock (We will give you a more approximate date, depending on the products, most products come back into stock within 10-15 working days) All this will be classed as a BACKORDER and you will be notified as soon as possible.
Cancellation of order
Once an order has been placed with Boutique Baby, you are only able to cancel it if it has not been processed. Therefore it is best for you to contact us immediately. You may, of course, return any goods you do not want within 7 days, in accordance with our Returns Policy, but we will not be able to refund any postage costs.
Delivery & Returns
Please see our separate page for full details.
Goods with manufacturing faults on arrival will be replaced or refunded. Faults and problems must be reported within 7 days, If not reported in that time scale, we may refuse to offer a refund. However you will be entitled to a replacement or a refund if the item is found to be faulty and reported within a reasonable time period of purchase. Boutique Baby will advise you on what to do, in some cases dealing with the manufacturer directly.
If a manufacturing fault develops within a 6-month period, we reserve the right to send goods back to the manufacturer to ascertain whether the product has a manufacturing fault. If a manufacturing fault is found it will be repaired or replaced and sent back free of charge. Boutique Baby reserves the right to issue refunds/exchanges/repairs.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. Except as specifically stated on this Web site, to the fullest extent permitted at law, neither Boutique Baby nor any of its agents, directors, employees or other representatives will be liable for damages arising out of or in connection with use of this website. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties. For the avoidance of doubt, Boutique Baby does not limit its liabilities for death or personal injury to the extent only that it arises as a result of the negligence of Boutique Baby, its agents, directors, employees or other representatives.
These terms & conditions are in addition to your statutory rights as a consumer which remain unaffected.
All items conform to the relevant UK safety standards and, unless indicated by the item’s packaging, all goods are suitable for newborn babies.
Whilst every effort has been made to portray items accurately, slight variations may occur. Please note that photographs are for representational purposes only and are not necessarily to scale. Colours and content may vary slightly from the images shown.
All items are offered subject to availability at time of ordering. However, should an item be out of stock there may be a short delay in delivery and Boutique Baby will notify you accordingly.
We reserve the right to vary our prices due to future fluctuations in costs, however if a purchase has been made, and therefore a contract entered into we agree to supply the goods at the published price. You will be advised of any variations before your order is dispatched.
Any information that you give will only be used by Boutique Baby, except where it is necessary to pass this information to third parties for processing your order. Payment online is via a secure site. We do not hold your credit card details for future transactions.
FOR ALL ENQUIRIES PLEASE EMAIL US